Privacy Policy

1. Who we are

Jammin’ with Andy is an Australian business operated by Andrew John Hungerford, ABN 21 250 805 754.

For privacy enquiries, requests or complaints, contact:

2. Who our services are for

Jammin’ with Andy’s accounts, paid products, courses, coaching services, playing submissions and other personalised services are intended for people aged 18 or older.

Our publicly available website pages, performances and free educational content may be viewed by people of any age.

We do not knowingly create accounts for, sell paid services directly to, or collect playing submissions from people under 18.

3. Personal information we collect

Depending on how you interact with Jammin’ with Andy, we may collect:

your name and email address;
your country or general location;
account and login information;
messages, enquiries and support requests;
information about your instrument, experience, musical goals and playing;
course enrolment, participation and progress information;
lesson, coaching and feedback records;
links to video or audio recordings you provide;
recordings uploaded to the EzyCourse coaching portal;
purchase, subscription, refund and transaction information;
billing and limited payment information supplied by Stripe, PayPal or another payment provider;
email subscription, consent and unsubscribe information; and
technical information such as your IP address, approximate location, browser, device, pages visited, referring source and website interactions.

Jammin’ with Andy does not store complete payment-card numbers or card security codes.

4. How we collect and hold information

We may collect information directly from you when you:

complete a form;
contact us;
create an account;
make a purchase;
enrol in a course;
participate in coaching;
provide a recording link;
upload a recording; or
subscribe to email updates.

We may also receive information through EzyCourse, Google Workspace, Stripe, PayPal, website hosting, analytics, advertising and other services used to operate Jammin’ with Andy.

Personal information may be held within our email, business records and accounts, and within systems operated by our service providers.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. However, no online service or communication method can be guaranteed to be completely secure.

5. How we use information

We may collect, hold, use and disclose personal information to:

respond to enquiries and support requests;
provide courses, coaching, playing feedback and other services;
create and manage accounts;
review playing submissions;
communicate about purchases, bookings, accounts and services;
process payments, subscriptions, cancellations and refunds;
send marketing communications where consent has been provided;
understand how visitors find and use the website;
measure the performance of content and advertising;
create audiences for relevant future advertising where consent has been provided;
improve our website, courses and services;
prevent fraud, misuse and security incidents;
keep accounting, taxation and business records;
resolve disputes; and
comply with legal and regulatory requirements.

We do not sell personal information.

6. Playing recordings

Initial enquiries

When you make an initial playing enquiry, you provide a link to a recording stored through a service of your choice, such as YouTube, Google Drive or Dropbox.

Jammin’ with Andy may retain the link, the information submitted with your enquiry and our correspondence with you. The recording itself remains stored with the service you selected and is also subject to that service’s privacy and sharing settings.

Coaching portal

If you join a coaching service, you may upload recordings directly to the Jammin’ with Andy coaching portal within EzyCourse.

These recordings are stored and processed through EzyCourse and may be accessed by Jammin’ with Andy to review your playing, provide feedback and administer the coaching service.

We will not publish, promote, use in advertising or otherwise share a private playing submission publicly without your express permission.

7. Analytics, cookies and advertising

The website may use necessary cookies and similar technologies for security, account access, checkout and essential website functions.

With your consent, we may also use services such as Google Analytics, Google Ads and Meta Pixel to:

understand how people use the website;
measure website, content and advertising performance; and
create audiences for relevant future advertising.

These services may collect information such as pages visited, referring sources, approximate location, browser or device information and interactions with the website.

We do not intentionally send coaching notes, form responses, submitted recording links or coaching videos to analytics or advertising services.

Optional analytics and advertising technologies will be controlled through the website’s consent settings. You may reject or change these choices through those settings.

8. Email marketing

We may send marketing emails only where you have agreed to receive them.

Making an enquiry, creating an account or purchasing a service does not automatically subscribe you to marketing unless you have separately provided consent.

You may unsubscribe at any time using the link in an email or by contacting privacy@jamminwithandy.com.

Unsubscribing from marketing will not prevent us from sending essential messages about an account, purchase, payment, course or service you requested.

10. Overseas processing

Some service providers used by Jammin’ with Andy operate or store information outside Australia.

Personal information may therefore be disclosed to or processed by recipients in the United States and other countries in which our service providers and their subcontractors operate.

Privacy laws in those countries may differ from Australian privacy laws.

11. Retention

We keep personal information only for as long as it is reasonably required to provide services, maintain business and taxation records, respect communication preferences, resolve disputes, protect security or meet legal obligations.

When information is no longer reasonably required, we may delete it, destroy it or remove identifying information.

Information held by third-party providers may remain temporarily within their backups or archives in accordance with their retention processes.

12. Access, correction and deletion

You may contact us to:

ask what personal information we hold about you;
request access to that information;
ask us to correct inaccurate information;
request deletion where it is reasonable and lawful;
withdraw marketing consent; or
ask us to remove a recording link or coaching submission from active use.

Please email privacy@jamminwithandy.com.

We may need to verify your identity before completing a request.

We may be unable to delete or provide access to information where it must be retained by law, affects another person’s privacy, relates to a legal dispute or cannot immediately be removed from a service provider’s backup systems.

13. Privacy complaints

If you believe we have mishandled your personal information, email:

privacy@jamminwithandy.com

Please explain what happened, what information was affected and the outcome you are seeking.

We will acknowledge and investigate the complaint and aim to respond within 30 days. If additional time is required, we will let you know.

Where the Privacy Act 1988 applies and you remain dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

14. Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The current version will be published on this page with the latest update date shown above.

15. Contact

Jammin’ with Andy

Operated by Andrew John Hungerford

ABN 21 250 805 754

Email: privacy@jamminwithandy.com